Comments on: Closing the Experience Gap with Customers using S/4 HANA and Qualtrics //www.bouseh.com/2021/06/25/closing-the-experience-gap-with-customers-using-s-4-hana-and-qualtrics/ 万博官网manbetx苹果 Tue, 13 Jul 2021 15:55:06 +0000 hourly 1 By: Arpit Agrawal //www.bouseh.com/2021/06/25/closing-the-experience-gap-with-customers-using-s-4-hana-and-qualtrics/comment-page-1/#comment-580904 Arpit Agrawal Tue, 13 Jul 2021 15:55:06 +0000 //www.bouseh.com/?p=1360185#comment-580904 在回复& lt; a href =“//www.bouseh.com/2021/06/25/closing-the-experience-gap-with-customers-using-s-4-hana-and-qualtrics/comment-page-1/#comment-579277">Kamlesh Kumar Arya</a>. Hi Kamlesh, Thanks for your feedback! Below are the answers to your questions: <ol> <li>Once delivery is completed, a program triggers which sends data from S4 to Qualtrics. How does SAP know that the delivery has been completed? POD option or something else? - <strong>This can be setup as a batch job that would run on a pre-defined frequency or we can have a workflow triggered on Delivery Completion (PGI, Invoiced, etc.).</strong></li> <li>Which middleware system is being used to transfer S4 data to Qualtrics? - <strong>None, reason being S4 is capable of consuming Qualtrics APIs and posting data to Qualtrics JSON, hence no middleware is required to set this up.</strong></li> <li>How are you handling the situation in case of failure in interface i.e between S4 to Qualtrics? - <strong>As a part of this setup, we have not handled this scenario. However, this could be done in the same way we handle interface failures to other applications, i.e., we can have automated email triggers informing relevant teams of the failure. Error handling will have to be done at S4 side, since S4 is responsible of consuming Qualtrics APIs for sending and receiving data from Qualtrics.</strong></li> <li>Data comes to S4 from Qualtrics. Who is informed? How? - <strong>Again, there are 2 ways 2 do this. One is to have a batch job setup in S4 which runs at some pre-defined frequency and pulls the information using Qualtrics APIs. Another way is for Qualtrics to have a weblistener registered which will push the response data to S4 as and when its collected. </strong> <strong>When a negative feedback creates a Service Order, relevant teams will get notified about the same as they are when a standalone Service Order is created.</strong></li> <li>Is service order automatically being created post data received in S4? - <strong>Yes, relevant enhancement needs to be done to enable this.</strong></li> </ol> I hope I was able to answer your questions! < p>In reply to Kamlesh Kumar Arya.

Hi Kamlesh,

Thanks for your feedback!

Below are the answers to your questions:

  1. Once delivery is completed, a program triggers which sends data from S4 to Qualtrics. How does SAP know that the delivery has been completed? POD option or something else? - This can be setup as a batch job that would run on a pre-defined frequency or we can have a workflow triggered on Delivery Completion (PGI, Invoiced, etc.).
  2. Which middleware system is being used to transfer S4 data to Qualtrics? - None, reason being S4 is capable of consuming Qualtrics APIs and posting data to Qualtrics JSON, hence no middleware is required to set this up.
  3. How are you handling the situation in case of failure in interface i.e between S4 to Qualtrics? - As a part of this setup, we have not handled this scenario. However, this could be done in the same way we handle interface failures to other applications, i.e., we can have automated email triggers informing relevant teams of the failure. Error handling will have to be done at S4 side, since S4 is responsible of consuming Qualtrics APIs for sending and receiving data from Qualtrics.
  4. Data comes to S4 from Qualtrics. Who is informed? How? - Again, there are 2 ways 2 do this. One is to have a batch job setup in S4 which runs at some pre-defined frequency and pulls the information using Qualtrics APIs. Another way is for Qualtrics to have a weblistener registered which will push the response data to S4 as and when its collected. 
    When a negative feedback creates a Service Order, relevant teams will get notified about the same as they are when a standalone Service Order is created.
  5. Is service order automatically being created post data received in S4? - Yes, relevant enhancement needs to be done to enable this.

I hope I was able to answer your questions!

 By: Kamlesh Kumar Arya //www.bouseh.com/2021/06/25/closing-the-experience-gap-with-customers-using-s-4-hana-and-qualtrics/comment-page-1/#comment-579277 Kamlesh Kumar Arya Thu, 01 Jul 2021 19:17:12 +0000 //www.bouseh.com/?p=1360185#comment-579277 Hi <a href="https://people.sap.com/arpit.agrawal09" target="_blank" rel="noopener nofollow ugc">Arpit Agrawal</a> Nicely illustrated! Thanks for sharing you experience! Interface has become a key to interact with multiple systems with ease from user pov. Few queries here: <ul> <li>Once delivery is completed, a program triggers which sends data from S4 to Qualtrics. How does SAP know that the delivery has been completed? POD option or something else?</li> <li>Which middleware system is being used to transfer S4 data to Qualtrics?</li> <li>How are you handling the situation in case of failure in interface i.e between S4 to Qualtrics?</li> </ul> Negative feedback: <ul> <li>Data comes to S4 from Qualtrics. Who is informed? How?</li> <li>Is service order automatically being created post data received in S4?</li> </ul>   < p>Hi Arpit Agrawal

Nicely illustrated!

Thanks for sharing you experience!

Interface has become a key to interact with multiple systems with ease from user pov.

Few queries here:

  • Once delivery is completed, a program triggers which sends data from S4 to Qualtrics. How does SAP know that the delivery has been completed? POD option or something else?
  • Which middleware system is being used to transfer S4 data to Qualtrics?
  • How are you handling the situation in case of failure in interface i.e between S4 to Qualtrics?

Negative feedback:

  • Data comes to S4 from Qualtrics. Who is informed? How?
  • Is service order automatically being created post data received in S4?